1. General Information
1.1. These Terms and Conditions govern the use of the online store available at https://www.katmerch.com.
1.2. You can contact us via email at: info@katmerch.com.
1.3. By placing an order, you agree to these Terms and Conditions.
1.4. Company details can be found on this page: Informacje o firmie
2. Products and Orders
2.1. Our store offers merchandise such as t-shirts, music albums, and accessories related to the Polish band Kat.
2.2. All products are non-personalised and are sold as described.
2.3. Orders can be placed 24/7. The sale agreement is concluded when you receive our order confirmation email.
3. Prices and Payments
3.1. All prices include applicable VAT or are displayed with clear tax information.
3.2. Prices are shown in PLN, EUR, GBP, or other available currencies.
3.3. We accept the following payment methods:
- PayPal
- Credit/debit card (via PayPal or other integrated gateway)
4. Shipping and Delivery
4.1. Orders are processed within 1–3 working days.
4.2. We deliver worldwide using postal services and parcel lockers (InPost – available in Poland).
4.3. Shipping costs are displayed at checkout and depend on the destination.
5. Right to Cancel (Returns)
5.1. If you are a consumer based in the UK or EU, you have the legal right to cancel your order within 14 days from the day you receive the goods, without giving any reason.
5.2. To exercise the right to cancel, please email us at info@katmerch.com.
5.3. You are responsible for the return shipping cost. The item must be returned in unused, resalable condition.
5.4. A full refund will be issued within 14 days of receiving the returned goods.
6. Faulty or Incorrect Goods (Complaints)
6.1. If the item is defective or not as described, please contact us within a reasonable time via info@katmerch.com.
6.2. You may be entitled to a replacement, repair, partial refund, or full refund, depending on the situation.
6.3. We comply with your rights under the Consumer Rights Act 2015.
7. Personal Data and Privacy
7.1. We process your personal data in accordance with the UK GDPR and our Privacy Policy.
7.2. We only collect the minimum data necessary to process orders and provide customer service.
7.3. We do not share your personal data with third parties unless required for payment or delivery.
8. Final Provisions
8.1. These Terms and Conditions are governed by the laws of England and Wales.
8.2. Any disputes may be resolved through an out-of-court Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr
8.3. We reserve the right to update these Terms from time to time.